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You are writing to launch a complaint about the impolite treatment that your guest, your colleagues and you received when you met in a restaurant on the eve of the New Year last Friday evening. Your letter should include:
1) Detailed description of your experience,and
2) your strong resentment.
You should write about 100 words on the ANSWER SHEET.
Do not sign your own name at the end of the letter. Use Li Ming instead.
Do not write the address.
Dear Sir,
I strongly protest to you against the bad service we received when we visited your restaurant last Friday evening On booking a table for four by telephone on Tuesday, we were assured that there would be room for us. But when we arrived, we were told that the headwaiter failed to reserve a table for us. Our hopes for an enjoyable evening were ruined.
Your staff then offered us a table which we all had to share with other people,and no extra effort were made to smooth out the displeasure we had experienced. We also had to wait some considerable time before the menu was brought to us.
I trust you will give, us this complaint your prompt attentions the whole embarrassing incident was a great disappointment to our guests and that is a bad example of Chinese hospitality.
Yours sincerely,
Li Ming
3.译文
尊敬的先生:
上个星期五晚上我们到贵餐厅用餐时接受了很糟糕的服务，我对此表示强烈不满。星期二晚上我们已通过电话预订了四人位，我们都确信已为我们预留了空位。但是，当我们到达时，我们却被领班告知没有为我们预留位子。我们享受一个愉快夜晚的希望就这样破灭了。
之后，你的员工为我们提供了一张桌子，但我们不得不与其他人坐在一起，而且他们并没有对我们遭遇的不快做出任何的弥补。在送上菜单之前，我们还要等上相当长的一段时间。
我相信你会对我们的投诉给予及时的重视，因为这起令人尴尬的事件会让我们的客人失望并且为我们中国人的好客传统做了一个极坏的示范。
你真诚的，
李明
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